Safaricom Data Glitch Coincides With New No-Expiry Tariffs

As it celebrates its 19th anniversary, telecom company Safaricom has added to its data options data packages that do not expire.

The new move comes hot on the heels after the company together with Airtel got sued over the expiry of data and loss of unused Internet bundles.

With the new changes, users can also buy calls and SMS packages that have no expiry date.

” We have reviewed all of our products and services, looked at the many customer touchpoints, and examined the customer feedback surveys, good and bad, about how we serve you. Today we are making a commitment to being simple, transparent and honest, ” CEO Michael Joseph said.

Also, new customers will soon have the freedom to choose a number they want when buying a new line.

The new changes have come shortly after the telco experienced a glitch which allowed customers to purchase huge data packages without being charged.

Extreme night owls were this morning treated to free data bundles following a technical glitch on Safaricom servers.

Many who succeeded in getting the ‘free’ data rushed to social media to alert their friends to seize the ‘rare’ opportunity.

The hitch took place on Wednesday morning at around 3 AM and which lasted for an hour before things were restored to normalcy.

The process for buying the data was the normal *544# except that users were not charged any amount for the bundle packages. Some users did repeat the process multiple times buying more and more data.

The cause of the glitch had not been established by the time this article was being published but there is no doubt that the company will make huge losses from the glitch.

Hardly four months ago, Safaricom experienced another system glitch and which cost them millions. Users were able to purchase data bundles using the Bonga points option even if they had zero points. The data packages came with talk time packages and free WhatsApp bundle packages as well.

While the telecom took time before fixing its systems in the latest glitch, it took them 30 minutes to fix the first error which happened in June.

Featured Image Courtesy: Twitter