Who Needs White-Collar/Blue-Collar Jobs? Africa’s Youth Is Ripping The Collar Altogether

By Lorine Towett  |  May 2, 2019

As a popular saying goes; “If you want to make it in life, move away from your home town.”

Growing up, i spent my days in a very quiet, small village in the interior parts of Baringo County. And by small, I’m talking of one then did not even have a filling station. Everybody knew everybody, it would be easy to spot a stranger. Most of my entire family tree was only a couple of miles down the road. Time seemed to pass a bit slower in this neck of the woods. My childhood days in this small town was no doubt, memorable and fun.

After being so for close to 20 years, i had gotten so comfortable: the down-home cooking, the daily routine had become a part and parcel of me. On one morning a year after I graduated from college, it hit me that I needed to move out of home and go find a living for myself. It is then that I packed my belongings and left for the city.

On reaching the city, the hunt began. I looked for a job literally everywhere: online, walking to every office I could reach. Job-hunting is actually a daunting task that requires patience, dedication and persistence. What kept my hopes alive as I went out to look for work every day, was the optimism that one day, i would receive that magical call.

After months of hustling and tussling, an opportunity came and seized it. I finally got a job. Though leaving the bubble of the comfort of my hometown was no easy feat, it turned out to be a good decision.

The thought of it could be scary and so many youths are who are stuck in their homes because there are no jobs. They are afraid to leave because they can’t fend for themselves just yet. For me, the experience after leaving home was a rollercoaster full of ups and downs.

But for many youths in Africa, their scenario is not the same. Finding a job has become almost impossible. For most countries in Africa, it has become a case ‘who do you know?’ to find a job that would end up paying peanuts. Corruption and nepotism have taken centre stage, and getting even a USD 500.00 paying job has become a nightmare.

With this kind scenario, many have been pushed to the worst with some opting to return to their roots to do menial jobs. This is despite giving it everything in school and getting good grades. The saying; “hard work pays” has almost lost its meaning as it hardly pays these days.

Gone are the days when one would work hard, pass in school, join campus, graduate then get a good job. After all the struggle, people get into the depressing job market, many of whom end up getting underpaid and overworked.

Youth unemployment remains stubbornly high in Africa. The phenomenon of unemployment in the continent affects over 32 million young people and the situation will worsen due to the strong gap between population growth and employment opportunities. The most dramatic thing is that most of the jobs available, often border on exploitation, not to mention the more dignified ones, have become very rare. So many Africans face long-term unemployment.

Several factors have been attributed to youth unemployment rates. A financial crisis, for one, often affects the quality of the jobs available to the youth. Skills mismatch, inadequate entrepreneurship, and life skills education, lack of access to capital, the digital divide and corruption are among the leading causes of youth unemployment.

Many African governments and international industry players are struggling to find a solution to this major challenge that has slowed down economic growth. The lack of jobs and desperate need for money has pushed many youths to do the unimaginable. Some have engaged in robbery, and other illegal/immoral activities, while others have been lured into joining terror groups.

And then, there are others who have looked everywhere for so long, only to find a means of livelihood on the internet. Here are a number of jobs that have gained wide popularity among the African youth and are now viewed as ‘jobs’ today. The youth have taken up these jobs and many of them are earning good pay from them.

Social Media Influencing In Africa

Social media influencing is simply a marketing term that describes an individual’s ability to impact other people’s thinking and choices online. The more influential a person is, the more appeal the individual has to companies or business people in general.

Influencing has unexpectedly gained quick traction in Africa. Africa is a place where people are not normally early adopters of products. The majority tend to lay back and often catch up with a trend when others have long adopted them.

The term “influencer marketing” increased by 325 percent in Google searches over 2017 making this the fastest-growing online acquisition method of the year.


While this career did not exist a few years back, now two-thirds of marketing departments are looking to increase their budget for influencer marketing. It is estimated that there are more than 1 million “influencers” in the world, that speak to 84 billion accounts, shaping viewer opinions and purchasing patterns through videos, pictures, tweets, and ‘stories’, among other ways.

Influencers are different from celebrities and politicians in that they gain influence through social media platforms. They grow an authentic voice that speaks to the youth especially.

The biggest platform for influencer marketing is on Instagram. 2017 saw a whopping 12.9 million brand sponsored influencer posts. And that number is estimated to double or even triple as the internet grows. Twitter and YouTube influencers have grown in number too.

Today, brands are lining up wanting to be associated with popular social media personas. The high demand for these influencers has created a booming industry where middlemen are popping up in the name of agencies. Their work is to match companies with appropriate influencers.

Unlike celebs, influencers are normal, everyday people. They are people who have a passion and share with the world. Be it cooking, fashion, comedy, or gaming, the list is endless. People relate more with influencers as they are perceived as ordinary, down-to-earth people.

By just posting about their passion on social media, influencers have gained immense internet popularity, giving them a chance to shape and influence audience opinions on matters through blog posts, videos, pictures, tweets, and so on.

Three-quarters of the youth spend plenty of time online and especially on social media. Most of whom trust social media influencers’ opinions over traditional celebrity endorsement. It is a good avenue to reach the young generation who have mostly remained unreachable for a long time.

Even though the power of word-of-mouth recommendation has long been recognized, influencer marketing has proven to take this to a new level.

Influencers are considered as leaders who stir and generate conversations through succinct and concise wrap-ups, drive engagement, and most importantly set trends amongst a receptive audience.

Influencers normally have an outstanding rapport with their followers often because they tend to establish expertise in niches that appeal to a hyper-targeted audience. Influencers drive the hashtags, the critical conversations, and the overall trends.

The internet has transformed the way brands go about their marketing campaigns. The advent of social media has drastically changed how people consume media content. Today, global internet users spend roughly 135 minutes, on average, surfing social media networks daily. This has pushed brands to make good use of that time and screen space to promote their services on social media.

Street Art/Graffiti

For a long time, graffiti was illegal in most African countries. For some, it is still not legit work. Most countries have, for a long time, considered it an act of vandalism and put stiff penalties for ‘offenders’.

In some countries, it is widely associated with gang activity whereby criminal groups indicate the areas they circulate by painting specific symbols on walls and other structures.

I remember the days when graffiti was a disfigurement people would scrub off. Years later, no longer edgy, on the contrary, it is a legit means through which businesses compete for eyeballs. It remains a very effective, eye-catching method businesses employ to grab people’s attention.

Today, it creeps along alleyways, blooms across fences, and flourishes on flyovers and underpasses. Ninety percent of Nairobi buses have artistic graffiti on their bodies. It has become increasingly rampant in many cities across Africa. When you walk down the markets in Jerusalem, shops and in Somalia, In Egypt, Downtime Cairo has become the place of creative graffiti artists.

  • Egypt

Downtown Cairo has become the place of creative graffiti artists. These artists mostly draw famous icons of Egypt such as Mohamed Salah, Umm Kulthum, Naguib Mahfouz and many others. The Egyptian government has been very supportive of graffiti as an art and they have even allowed students to draw and paint the walls of the Opera metro station with Egyptian icons.

  • Kenya

Kenya’s graffiti scene is booming. The most evident form of graffiti is on public service transport vehicles popularly known as ‘Matatu.’ Owing to the bold graffiti on ‘matatus’ they have become iconic on the busy streets of Nairobi.


Graffiti artists make ‘Matatus’ so loud with new custom designs covered in flashy colors, and state-of-the-art entertainment. The more glitzy and eye-catching a Matatu is, the more prominent it becomes, hence attracting passengers.

The graffiti art can cost a Matatu owner between USD 200.00 to USD 2.5 K, depending on the kind of work and materials used. While the cost seems hefty, it is always worth it as it can be easily earned back once the Matatu starts operating. People will pay more to ride in a custom Matatu covered in graffiti than ride in a plain Matatu.

Street art is also very common in Nairobi. You’ll spot a lot of graffiti on walls as you walk across the streets and even in estates. One that stands out is a portrait of Lupita Nyong’o on the outside wall of The Godown Art Centre

  • Somalia

If you visit any major city or town in Somalia, chances are that you will come across the colorful artworks that dot the walls of both private and public establishments.

These painted signs are the work of skillful artists, who in broad brushstrokes, advertise the goods and services offered at different business outlets. These include the availability of electronic appliances, vehicle spare parts, beauty products, foodstuff and beverages, and the sometimes graphically-drawn dental, medical, or circumcision services.

Most Somalia businesses have long abandoned shop signs, they are now using quirky graffiti to lure customers. Most major cities in Somalia have walls dotted with colorful artworks. These artworks mostly advertise the goods and services offered at different business outlets.

  • South Africa

Graffiti artists In South Africa have always been used to being chased away by city authorities, but the tide is turning, especially in Johannesburg, where the city is working with the artists. Graffiti is finally coming of age in South Africa as it is now being slowly accepted as art.

Graffiti has made businesses to go viral as it creates continuing conversation and promotes interest in businesses. It is highly visible and eye-catching. Due to its bold nature, it attracts attention, especially when placed on busy crosswalks. A number of businesses have opted to go the graffiti way as it is mostly seen as an art form rather than an advertising vehicle.

The business is now widely being embraced and practiced by so many youths. Art is now viewed as a career where people earn a living as opposed to a hobby to engage in when not so busy.

Online Writing

The chances of getting employed on the continent continue to grow slimmer with every graduation ceremony that happens in Kenya. According to the Kenya Bureau of Statistics, it takes a Kenyan university graduate an average of five years to secure a job in Kenya today.

Despite the tough times, the internet has kept many youths somehow afloat with the opportunities it offers. Many jobless youths spend time working online by doing writing jobs online today. Some of whom, do it to pay bills as opposed to writing for passion. The activity which is largely viewed as a survival means has seen many thrive.

The many who do not succeed in the scramble for the few decent employment opportunities after their campus days have flocked the academic writing market. This avenue has come in as a blessing for them as it provides employment to most youth, even as their actual, hard-earned academic knowledge is not put to use.

Online writing jobs are normally paid per hour or per article based on the kind of work done. The more articles one does, the more money one fetches.

Vlogging And Blogging

As internet penetration continues to grow in Africa, blogging on the continent has enjoyed explosive growth. Blogging has made it possible for Africans to create and come across content they relate better with.

For a long time, online content has revolved around western culture. The explosion of internet use has, however, changed the narrative as content generated on the web is now specific to African culture and lifestyle.

Kenya, South Africa, Nigeria, and the diaspora have produced many curators of fashion, entertainment, finance management, and lifestyle, who are positively shaping the African story.

Blogging and vlogging have given a voice to many Africans who would’ve otherwise not been heard, and given content to an ever-growing audience that was once neglected.

Anyone can have a blog or a vlog and share whatever content they want to today. Some create content for fun while others do it for a livelihood.

Blogging is basically writing to communicate, whereas, vlogging is the use of video to communicate. Today there are so many blogs and vlogs on the continent. Vloggers and bloggers have become very important people in today’s society. They set trends, spur conversations, and some earn a living through brand endorsements. It has, over time, grown to be a career in itself.

Meme Creation

Many will agree that internet memes have become part and parcel of today’s life. Even in a very busy schedule, people find themselves opening their phones just to see the latest memes. Nothing has become more accessible and widespread like the meme epidemic. Memes serve as an expression of people’s opinions and emotions.

Internet memes consist of a combination of image and text like this Grumpy Cat meme, but also as photos, videos, GIFs, and hashtags.

Despite being quite a simple thing to make, internet memes are humorous, satirical, or ironic, which is a key part of what makes them appealing and encourages people to spread them.

Today, the internet is awash in memes. We live in a day and age where people make a living from making memes. There are sites where people visit just to see memes and some others which people visit and pay subscriptions just to see these memes.

When done correctly, meme marketing can be very successful. Since memes are widely shared because they are funny, brands now custom make memes tailored to their brand.

Kenya Commercial Bank (KCB), Cooperative Banks of Kenya, and Safaricom are one of the popular local companies which widely employ the use of memes in their social media posts to get engagement and gain more followers.

As the internet age continues to advance, more and more jobs are born. All that is required is creativity and aggressiveness. Few years ago, so many jobs did not exist careers like the social media influencing, social media manager among others were not even thought of but with time, they have emerged and grown. With the tough economic times experienced in most parts of Africa coupled with joblessness, the youth also continue to venture into the entrepreneurial space and the trend is anticipated to grow even further in the days to come.

Featured Image Courtesy: Amazon UK

A Nigerian Startup’s Newest Model Is Crushing OpenAI And Google

By Staff Reporter  |  March 6, 2026

“Sorry, I didn’t catch that.”

For millions of Africans, this robotic apology from Siri or Alexa isn’t just a minor annoyance.

When a common phrase like “No worry, e go better” gets transcribed as “No war eagle butter,” or the name “Chukwuebuka” becomes “Check wheelchair baker,” the promise of voice technology; the hands-free shortcut that makes life easier in the rest of the world, remains a frustrating mirage on the continent.

This week, Nigerian AI startup Intron released its latest salvo aimed at fixing that gap. With the launch of Sahara v2, the company claims it isn’t just catching up to Silicon Valley, but leapfrogging it, at least when it comes to understanding how Africa actually speaks.

But in a market suddenly crowded with identical solutions from Google to Toronto-based Cohere, the question is no longer just who has the best algorithm, but who will win the race to build the underlying infrastructure for Africa’s eventual billion voice users.

Intron’s new model is a significant technical feat. Trained on over 50,000 hours of audio from 40,000 speakers across 30 countries, Sahara v2 now supports 57 languages, including 24 new additions like Hausa, Swahili, Yoruba, and Zulu.

Intron claims Sahara v2 performs 68.6% better than leading models.

Unlike global models trained on pristine studio audio, Intron built its dataset in the wild, capturing the chaos of busy Nigerian clinics, Kenyan call centres, and South African courtrooms where background noise and overlapping speech are the norm.

The results, per the company’s benchmarks, are striking. Intron claims Sahara v2 performs 68.6% better than leading models like GPT-4 and Gemini on transcribing African names, organisations, and locations. In noisy environments, it boasts a 36.5% improvement in “hallucination robustness”—tech speak for making things up when it can’t hear clearly.

***

Yet, the most telling feature is the debut of the world’s first bilingual Swahili-English ASR model, developed with Kenyan healthcare provider Penda Health. This model handles “code-switching”—the instinctive habit of bouncing between languages mid-sentence that defines everyday conversation across Africa’s urban centres. Global AI typically chokes on this; Intron is banking on it being its competitive moat.

“We built for the hardest environment first,” Tobi Olatunji, Intron’s CEO and a former physician, said during the launch, referencing the startup’s origin story in overstretched Nigerian hospitals.

But Intron’s timing is precarious. The window for being the only player focused on African linguistics is closing fast. Just weeks before Intron’s announcement, Toronto-based Cohere launched “Tiny Aya,” a suite of multilingual models supporting over 70 languages, specifically designed to run on local devices in regions with spotty infrastructure.

Similarly, Microsoft Research introduced Paza, an initiative that includes a benchmark for low-resource African languages, while Google dropped WAXAL, an open speech dataset covering 21 Sub-Saharan languages.

This flurry of activity validates Intron’s thesis, but it also threatens to commoditise it. If Google and Microsoft are releasing open data and benchmarks, the barrier to entry for other startups lowers, and the pricing power for incumbents erodes.

Intron is trying to stay ahead by going deeper into the “plumbing.” Sahara v2 is being deployed to cut transcription times in Ogun State courts in Nigeria and reduce patient documentation errors at C-Care hospitals in Uganda. For enterprises like ARM Investments, the draw is the ability to accurately transcribe complex financial jargon and Nigerian currency amounts that foreign models mangle.

***

Perhaps most critically for a continent wary of data privacy, Sahara v2 now offers offline deployment via a partnership with Nvidia, allowing sovereign governments and sensitive industries to run the AI behind their own firewalls.

“We’ve seen significant improvement in transcription and summaries,” said Ayo Oluleye, Head of Data at ARM Investments, in a statement. Meanwhile, Audere’s CPO Sarah Morris noted the APIs achieved “99%+ success rates” on Southern African accents during testing.

Voice is widely seen as the next great interface for the internet, particularly in regions where literacy rates vary or typing in local languages is cumbersome. If AI cannot understand the user, the user remains locked out of the digital economy.

Intron is proving it can build a model that outperforms the giants on its home turf. But as the infrastructure for African language AI shifts from “if” to “how,” the real challenge will be whether a startup with a team of under 20 can outrun the data centres of Big Tech and the open-source armies of academia.

How M-KOPA Put 5,000+ Electric Bikes On Kenyan Roads—Fast

By Henry Nzekwe  |  March 5, 2026

It’s a Thursday morning in Nairobi’s CBD, and the matatu stage is unusually quiet. Not because there are fewer bikes—there are plenty—but because the deafening roar of two-stroke engines is absent as the soft hum of electric motors soothes the air.

On one corner, a rider in a yellow helmet unlocks his Roam Air from a swap station. On another, a Bolt passenger climbs onto an Ampersand, barely noticing the absence of vibrations shaking her spine. This is the sound of Kenya’s electric vehicle revolution. And it’s moving faster than anyone predicted.

From a paltry 700 EVs in 2022, Kenya now boasts nearly 25,000 registered electric vehicles, according to the just-launched National Electric Mobility Policy. That’s a 3,000 percent explosion in three years. Most of these are motorcycles, the ubiquitous boda bodas that form the circulatory system of Kenya’s economy.

The government wants credit, and to be fair, it has earned some. Zero VAT on electric bikes and lithium-ion batteries. Reduced import duties. And, as of February 2026, green number plates that make EVs instantly recognisable.

“If you’re an electric bike in a stage, there’s a higher likelihood a customer will go for it,” Brian Njao, General Manager of M-KOPA Mobility, told WT. Visibility, it turns out, matters.

But beneath the feel-good environmental narrative lurks a paradox that keeps policymakers awake. The same revolution saving riders money is quietly blowing a hole in Kenya’s budget.

The maths of more money in your pocket

Here’s the part that matters to the man on the bike: electric works because it pays, not necessarily because it’s better for the environment, though that’s a welcome coincidence.

Njao, who formerly led Uber’s East Africa operations, breaks it down without jargon. A boda boda rider on a petrol bike typically pockets USD 20.00 to USD 40.00 a day before expenses. Switch to electric, and after financing repayments, swap fees, and everything else, the take-home jumps by an extra five dollars daily. Over a month, that’s groceries, school fees, or, in one rider’s case, moving a child to a better school.

M-KOPA has financed over 5,000 e-bikes since 2023 through its pay-as-you-go model, the same approach that put solar panels in millions of homes. Riders pay daily via mobile money. Miss a day, the bike locks. No accumulation of crippling debt.

“If that bike is not active on the road, that customer will not pay us,” Njao said. “We have a symbiotic relationship.”

He also shared that the repayment rates on the e-bike book sit above the market average, which is in line with M-KOPA’s other product lines. “That tells us the credit model we have built translates well into electric mobility,” he said.

Where the charger meets the policy

Bolt, the ride-hailing giant, now has 5,808 EVs on its platform, accounting for nearly a quarter of all electric vehicles in Kenya. More strikingly, 40 percent of Bolt’s two-wheeler fleet is already electric.

Njao described M-KOPA’s partnership with Bolt as straightforward; riders on the platform pay less for their loans, Bolt gets guaranteed supply, and the customer wins twice via lower asset costs and steady trip income.

Yet the infrastructure keeping those wheels turning belongs to the OEMs. Roam, Ampersand, and Spiro. They own the swap stations. They manage the batteries. M-KOPA just finances the bikes.

This division of labour creates a delicate dance. “It’s a chicken and egg scenario,” Njao admitted. “If you bring a thousand bikes without swapping stations, you’re stuck. If you spend on a thousand stations without bikes, your capex is gone.” The balance is precarious, and right now, demand is outpacing both.

The billion-dollar question nobody’s answering

Now for the part the government doesn’t put in press releases.

Kenya funds its roads through a fuel levy, KES 25.00 (19 cents) per litre of petrol. More EVs mean less fuel consumption. Less fuel consumption means collapsing revenue. The numbers suggest the EV transition already caused a KES 2 B (USD 15.4 M) shortfall in 2025. By 2043, that gap balloons to KES 89.5 B (~USD 688 M).

The Ministry of Roads projects fuel tax collections will start declining by 2037, just as the government needs more money for the very roads these EVs use. It’s a structural conundrum. Every electric bike Kenya celebrates inches the country closer to a fiscal cliff.

Transport Caninet Secretary Davis Chirchir acknowledges the problem, vaguely promising “alternatives” like road-use charges or electricity levies. But for now, the policy framework accelerating EV adoption contains no concrete plan for replacing the fuel money evaporating with every swapped battery.

Can Nairobi scale without breaking?

Njao is pragmatic. When asked about replicating Kenya’s model across Africa, he didn’t mention tax breaks or green plates first. He said: “Policy consistency. If governments commit to long-term local assembly incentives that hold for ten years or more, that would be transformative.”

The translation is that investors can survive high taxes, but not governments changing rules every budget cycle.

M-KOPA’s next moves are already mapped towards densifying Nairobi, launching Mombasa properly, then eyeing Uganda, Nigeria, and Ghana. The solar and smartphone business proved that the pay-as-you-go model works across borders. Njao believes mobility will follow.

“If we can have smartphones working in five countries, we can have electric mobility working there too,” he said.

Kenya’s mobility revolution is afoot. Thousands of EVs, USD 108 M in economic activity from ride-hailing platforms, thousands of riders earning more. The green transition is happening on muddy roads and crowded stages.

But revolutions consume their parents. The fuel taxes that maintain Kenya’s roads are evaporating, and no one has admitted what will replace them. The country is racing toward an electric future with a revenue model built for petrol.

For the rest of Africa watching—Nigeria with its oil addiction, Ghana with its gradual pilots, Ethiopia with its radical combustion engine ban—the task is to solve for tomorrow’s problems while celebrating today’s growth.

Njao is aware that riders aren’t thinking about fiscal policy, however. They’re calculating daily earnings, watching their savings climb, and quietly moving children to better schools. That’s the revolution they see.

The other revolution—the one involving USD 688 M in missing road money—will announce itself soon enough. By 2042, when Kenya projects EV sales will match petrol vehicles, the music stops. The question is whether anyone will have built a new chair.

Canal+ Pulls Plug On Showmax As African Streaming Losses Mount

By Henry Nzekwe  |  March 5, 2026

When African pay-TV giant, MultiChoice, relaunched its streaming platform, Showmax, in February 2024, the pitch was bold. Backed by Comcast’s NBCUniversal and powered by the same technology as Peacock, Africa’s homegrown streaming champion would finally take on Netflix on equal footing. The target was USD 1 B in revenue within five years.

Two years later, the plug has been pulled. MultiChoice announced Thursday it will discontinue Showmax following a “comprehensive review” by its board, citing “substantial annual losses” that proved unsustainable. The decision, first reported by Variety, ends an 11-year run that began in 2015 as a modest DStv companion and ended as a money pit that swallowed over ZAR 3 B (~USD 182 M) in investment.

For the 2025 financial year, Showmax recorded a trading loss of ZAR 4.9 B (USD 297 M), an 88% worsening from the previous year. Revenue, which peaked at ZAR 1 B (USD 60 M) in 2024, fell back to ZAR 800 M (USD 48.5), miles from the ZAR 18 B (USD 1 B) target executives had promised investors. Subscriber growth, while hitting 44% year-on-year, never translated into dollars.

“The substantial annual losses experienced by the Showmax business have proved unsustainable,” the company said in a statement, adding that no job cuts would result from the closure.

MultiChoice Group CEO David Mignot offered a blunt diagnosis earlier this year. “Financially speaking, business-wise speaking, the thing is not flying”.

Africa has roughly 600 million smartphones, he noted, but the economics of mobile streaming simply don’t work given data costs. Barely 4-5% of the continent’s electrified, TV-owning households have access to fibre. The streaming future executives had envisioned collided with market reality.

Canal+, which acquired MultiChoice in a USD 2 B deal last September, had telegraphed this outcome. CEO Maxime Saada told investors in January that Showmax was “not a commercial success—it’s quite obvious”. The platform’s losses were “not acceptable,” CFO Amandine Ferré added, as the French media giant pivoted toward cost synergies rather than streaming growth.

The group is targeting EUR 400 M (USD 463 M) in annual savings by 2030, and Showmax had become a prime candidate for cuts. NBCUniversal, which held a 30% stake in the joint venture, will now exit alongside MultiChoice.

The closure leaves African filmmakers and audiences grappling with another narrowed window, echoing moves by global streamers, such as Netflix and Prime Video, to pare down investments on the continent.

One South African director who produced multiple series for Showmax described the loss as devastating. “Showmax was one of the only platforms available to us that was willing to back stories that were bold and authentic… Losing Showmax is a huge blow to the local industry”.

MultiChoice says streaming remains “central to our strategy” and that it will continue investing in premium content. Canal+ is expected to expand its existing partnership with Netflix, which already bundles the streamer into pay-TV offerings across 24 African countries. A “super app” combining the group’s video services is reportedly in development.

But for the African streaming market, Showmax’s demise carries a sobering lesson. What was once positioned as Africa’s last great frontier for streaming growth became one of its most costly experiments.

Meta’s Smart Glasses Send Intimate User Footage To Kenyan Contractors, Investigation Finds

By Staff Reporter  |  March 4, 2026

When one sets down their Ray-Ban Meta glasses on the nightstand, the camera might still be recording. And halfway across the world, a contract worker in Nairobi could be watching.

An investigation by Swedish newspapers Svenska Dagbladet and Göteborgs-Posten has revealed that intimate footage captured by Meta’s AI-powered smart glasses—including people undressing, using the bathroom, having sex, and entering credit card details—is being reviewed by data annotators at Sama, a Kenyan outsourcing firm hired to train the company’s artificial intelligence systems.

The AI feature that enables this data collection cannot be disabled, the investigation claims. Users who activate the glasses’ assistant must agree to have their video and audio processed by Meta’s servers, where it may be forwarded for manual human review; a detail buried in terms of service that one worker said most users never read.

“In some videos, you can see someone going to the toilet, or getting undressed,” one Sama employee told journalists. “I don’t think they know, because if they knew, they wouldn’t be recording”.

Meta sold approximately 7 million pairs of the glasses in 2025, up from 2 million in 2023 and 2024 combined. The company has positioned the device as an “AI-powered assistant” that can translate languages, describe surroundings, and capture hands-free moments. What the marketing does not emphasise is that those moments may end up on a screen in Nairobi, annotated by workers earning wages far below Silicon Valley rates.

Sama, which has previously faced scrutiny over working conditions for content moderators reviewing Facebook posts, requires employees to sign strict non-disclosure agreements. Workers told Swedish media that Meta’s automatic blurring and anonymisation tools often fail in complex lighting, leaving faces and bodies exposed.

“With cameras in your house, you know where they are,” one annotator said. “These are glasses you wear on your face that keep recording when you take them off and set them on your nightstand”.

The revelations have reached European regulators. A group of 17 Members of the European Parliament from four political groups has formally questioned the European Commission about whether Meta’s practices comply with the General Data Protection Regulation (GDPR), which requires clear consent and transparency for data collection.

Under GDPR, companies exporting EU user data to countries like Kenya, which has not been granted “adequacy” status by the Commission, must implement additional contractual safeguards.

Sweden’s Civil Minister Erik Slottner has demanded answers, warning that the combination of location data and intimate imagery could create serious safety risks if mishandled.

Meta declined to answer specific questions from Swedish media but directed attention to its privacy policy, which states that “in some cases” human review may occur.

A spokesperson told The Telegraph: “When people share content with Meta AI, like other companies, we sometimes use contractors to review this data to improve people’s experience with the glasses, as stated in our privacy policy. This data is first filtered to protect people’s privacy”.

For the Kenyan workers who see these images daily, the psychological toll is compounded by contractual silence. Sama has previously been sued by a South African former employee, Daniel Motaung, who alleged that reviewing traumatic content for Facebook led to post-traumatic stress disorder. That case, which could establish Meta’s liability for conditions at outsourcing partners, is ongoing in Kenya’s Employment and Labour Relations Court.

“The day I found out my glasses were sending video to Kenya, I stopped wearing them,” one early adopter posted on social media. The post was viewed 2 million times.

Featured Image Credits: Svenska Dagbladet

Breadfast Co-Founder Breaks Protracted Silence Amid Investor Controversy

By Henry Nzekwe  |  March 3, 2026

For nine years, Muhammad Habib built Breadfast without ever writing a public post about the company. Not for marketing. Not for defence. “Not my style,” he said. But this week, the co-founder and COO of one of Egypt’s most valuable startups broke his silence.

In a lengthy Facebook statement posted Sunday, Habib addressed a controversy that has engulfed the e-grocery platform since it announced a USD 50 M pre-Series C funding round in February.

Critics on social media targeted Japanese investor SBI Investment, citing its ties to Vertex Israel, a Tel Aviv-based venture firm, arguing that companies operating in Arab markets should avoid indirect financial links to Israel amid the ongoing war in Gaza.

“We have refused money more than once when it conflicted with our moral boundaries,” Habib wrote, revealing that Breadfast had previously turned down capital from investors directly connected to the Israeli state. Those decisions, he said, were made unanimously by the founders in locked rooms where no one was watching.

The statement offered a rare window into the ethical calculations facing startups in a region where geopolitics and venture capital increasingly collide. Habib argued that international funds operate diversified portfolios across hundreds of countries and sectors, funding hospitals in Brazil, tech companies in India, and infrastructure in Europe.

When they invest in Egypt, he said, it signals confidence in the Egyptian market, not endorsement of a political position.

He also drew a distinction often lost in online boycott campaigns. “A boycott is for a company that has servers directly operating the occupation army, a company providing surveillance technology used against Palestinians, or a company with factories in settlements,” he wrote. “These companies directly contribute to the killings and displacements.”

Breadfast, founded in 2017 by Habib, Mostafa Amin, and Abdallah Nofal, has grown from a subscription bread delivery service into a vertically integrated commerce platform offering groceries, pharmaceuticals, and financial services. Private-label goods now account for roughly 40% of grocery sales, a strategy that has helped the company improve margins in Egypt’s high-inflation environment.

The USD 50 M round, led by Novastar Ventures through its People and Planet Fund III, included backing from Mubadala Investment Company, The Olayan Group, SBI Investment, Asia Africa Investment & Consulting, Y Combinator, IFC, EBRD, and 4DX Ventures. According to disclosures from Swedish investment firm VNV Global, which holds a 7.5% stake, Breadfast’s valuation has risen to approximately USD 403 M.

Habib emphasised that all investors hold minority stakes and that the company remains founder-led and Egyptian-controlled. “If you want Egypt to take its place in the world economy,” he wrote, “we must accept that global capital moves in an interconnected network.”

The controversy arrives at a sensitive moment for Egypt’s startup ecosystem. Over the past two years, currency devaluations, inflation, and reduced global venture appetite have created funding slowdowns and valuation pressure across North Africa [citation. Against that backdrop, Breadfast’s raise, and its reported valuation growth, stands out as a rare bright spot.

Breadfast is not alone in facing scrutiny over its investor lineup. In January, Nigerian defence-technology startup Terra Industries announced an USD 11.75 M seed round led by 8VC, the Silicon Valley firm co-founded by Joe Lonsdale, a co-founder of Palantir Technologies; a data-analytics company whose software is widely used by Western military and intelligence agencies. Alex Moore, a defence partner at 8VC and a Palantir board member, joined Terra’s board shortly after .

The connection drew criticism on social media, with some questioning whether a Nigerian company protecting critical infrastructure, including hydropower plants, mines, and industrial assets valued at approximately USD 11 B, should accept capital from investors with deep ties to U.S. defence and intelligence establishments.

Critics argued that foreign board members gain insight into Nigeria’s security vulnerabilities, infrastructure locations, and surveillance data, creating potential strategic vulnerabilities.

Terra’s co-founder and CEO Nathan Nwachuku has spoken about building “sovereign intelligence” and reducing African dependence on Western powers for security support.

Yet the company’s reliance on capital with ties to foreign intelligence, including an additional USD 22 M extension in February that brought total funding to USD 34 M, with participation from Flutterwave CEO Olugbenga Agboola, has sparked debate about whether financial sovereignty can coexist with foreign investor control

Habib acknowledged that not everyone will agree with his position. “I understand that everyone can look at this subject differently, and I completely respect this,” he wrote. “Each of us has a conscience and makes his decisions based on what he sees is right. My conscience is comfortable: I believe before God that what we are doing is the right thing.”

The company plans to use the funding to expand across Egypt, strengthen supply chain infrastructure, and explore new markets in North and West Africa, ahead of a larger Series C round expected in the first half of 2026. A potential global IPO remains a long-term ambition.

MTN’s Rebound In Nigeria Masks Growing Pains In Fintech Push

By Staff Reporter  |  March 2, 2026

MTN Nigeria has staged a dramatic financial recovery, reporting a full-year profit after tax of NGN 1.11 T (USD 810 B) for 2025, reversing the NGN 400 B (USD 292 M) loss it suffered the previous year.

The telecom giant’s revenue surged 54.9 percent to NGN 5.2 T (USD 3.79 B), fueled by a landmark 50 percent tariff hike approved in January 2025 and a long-awaited swing to foreign exchange gains.

For the first time since 2022, MTN posted a net foreign exchange gain—NGN 90.27 B (USD 66 M) for the full year, a sharp reversal from the NGN 925 B (USD 675 M) loss that had battered its books in 2024.

The naira’s relative stability, appreciating from NGN 1.535 K per dollar in December 2024 to NGN 1.475 K by September 2025, provided breathing room for a company long exposed to currency volatility.

“The 2025 financial year was described as a remarkable period of recovery and resilience for the firm,” CEO Karl Toriola said, noting that the turnaround enabled “accelerated network investment to enhance quality of service.” MTN invested over NGN 1 T in capital expenditure during the year, expanding base stations and fibre infrastructure.

But beneath the headline recovery, the company’s fintech ambitions tell a more complicated story.

On paper, MTN’s fintech division, which houses MoMo Payment Service Bank, appears to be firing on all cylinders. Revenue surged 72.5 percent in the first nine months of 2025 to NGN 131.6 B, roughly NGN 43 B per quarter. If spun off as a standalone entity, analysts noted, the unit would already command unicorn valuation.

Yet the growth in revenue has not translated seamlessly into user engagement. Active MoMo wallets declined 6.1 percent to 2.7 million in the first half of 2025 compared to December 2024, raising questions about the stickiness of the company’s financial services. The decline was even steeper earlier in the year; active wallets fell to just 2.1 million in the first quarter, a 55.6 percent year-on-year drop.

While the company added approximately 562,000 new wallets in the second quarter, suggesting a rebound, the dip exposed the challenge of converting MTN’s massive subscriber base—85.4 million customers and 51.1 million active data users—into habitual fintech users.

The fintech revenue growth itself requires closer examination. Industry analysts note that nearly all of the increase is driven by Xtratime, an airtime lending product where MTN lends subscribers credit to make calls when they run out. While classified as fintech revenue, it functions more as a high-margin convenience loan than a disruptive payment service.

Once airtime lending is stripped out, the rest of the fintech business—the part meant to compete with dominant players like Moniepoint and OPay—brought in just NGN 6.8 B in the first nine months of 2025. For a company reporting NGN 5.2 T in total revenue, that figure is hardly significant.

Notably, MTN’s mobile money business operates with restrictions. Its Payment Service Bank license allows it to accept deposits and move money but not to lend, the profitable core of fintech economics. This limitation puts MoMo at a structural disadvantage against pure consumer fintech competitors.

For the average Nigerian, the investment numbers matter less than the bars on their phone. A year after the 50 percent tariff hike, service quality remains erratic. Operators recorded over 40,000 network disruptions in 2025, including 19,000 fibre cuts and 3,200 equipment thefts.

“Last year, I spent NGN 5 K a month on data. Today, I spend NGN 8 K for the same volume, yet I still have to stand on my balcony to make a clear WhatsApp call,” Tunde Adeoye, a digital entrepreneur in Yaba, told The Guardian recently.

NCC Executive Vice Chairman Aminu Maida has signalled that 2026 will be “the year of consequences,” moving from encouraging investment to enforcing performance.

Moniepoint’s Mammoth Lending Machine Meets Messy Reality Of Two Big Defaults

By Henry Nzekwe  |  February 27, 2026

In January 2025, Alerzo, one of Nigeria’s most prominent B2B e-commerce startups, secured a NGN 5 B (~USD 3.6 M) working capital loan from Moniepoint Microfinance Bank.

The logic was sound. Moniepoint processes over 80% of in-person payments nationwide. Its terminals sit inside thousands of shops that Alerzo supplies. The fintech could see the merchants’ cash flows in real time: revenue, frequency, velocity. If data ever guaranteed a loan, this was it.

Twelve months later, Moniepoint was in court seeking permission to freeze Alerzo’s accounts. The outstanding balance stood at NGN 4.38 B (~USD 3.2 M), with interest still accruing. A Federal High Court in Lagos granted a Mareva injunction restraining every bank from releasing funds linked to the company or its principals. Videos surfaced online showing rows of Alerzo-branded vehicles parked at its Ibadan facility, reportedly being prepared for sale.

The founder, Adewale Opaleye, insists the company remains in operation and that only faulty vehicles are being cleared. “In fact, we still have over 400 vehicles that we are currently running,” he told local media. But when a court orders account freezes and asset disclosures, even routine fleet maintenance begins to look like triage.

Alerzo is not alone. Around the same time, Moniepoint’s microfinance arm quietly went to court seeking an order restraining every bank from dealing with funds held by Retail Supermarkets Limited, owners of the ShopRite franchise in Nigeria, over a NGN 2.4 B (~USD 1.7 M) working capital facility that had gone unpaid, notable tech insider Olumuyiwa Olowogboyega revealed.

That case, which unfolded late last year with far less public attention, targeted one of the country’s most recognisable retail chains with physical stores, steady foot traffic, and years of operating history.

Two borrowers, two different models, one lender now in court for both.

Moniepoint’s position is complicated. The unicorn, which raised over USD 200 M in its Series C round last year from investors including Development Partners International, Google’s Africa Investment Fund, and Visa, has built its lending model around payment data.

It disbursed more than NGN 1 T (~USD 735 M) in loans to small businesses in 2025, targeting provision stores, supermarkets, and building material traders that traditional banks typically ignore. Businesses that accessed credit, the company claims, recorded average growth of 36% after receiving loans.

The logic, analysts point out, is that if Moniepoint process a merchant’s payments, it knows their cash flow. If it knows their cash flow, it can lend against it. Payment data reveals capacity to repay.

But capacity is only half the equation. The other half, as Olowogboyega points out insightfully, is priority: whether, under pressure, a borrower will repay before other obligations.

“Payment data shows what merchants want you to see. It does not show what they route through other banks, what they owe elsewhere, or how a founder’s personal spending habits might drain the business when margins tighten,” he writes. In the ShopRite case, a well-known retail brand with decades of history still found itself unable to meet its obligations to a lender that had visibility into its operations.

Alerzo built its model on high-volume, low-margin distribution, supplying inventory directly to small retailers across Lagos, Oyo, and Ogun states.

The company raised roughly USD 20 M during the funding boom of 2020–2022, expanding aggressively. But B2B commerce in Nigeria is unforgiving. Maintaining hundreds of vehicles, paying drivers, warehousing goods, and absorbing fuel volatility created a cost base that proved difficult to sustain once venture funding slowed and the economy soured.

By 2023, Alerzo had laid off staff. By 2025, it needed bank debt to survive. Now, it faces a legal battle that will determine whether restructuring is possible or whether the company becomes another cautionary tale about the limits of debt in Nigeria’s startup economy.

Meanwhile, Moniepoint, while declining to comment, seems unlikely to soften its recovery stance. Allowing a high-profile default to slide would weaken its credit culture and invite similar behaviour from other borrowers.

The company continues to lend across retail, food services, and trade sectors. But each new loan carries the risk that the data powering the decision might be the ultimate until the moment it isn’t.

Alerzo insists it will release an official statement soon. Retail Supermarkets has not publicly commented on its case. With accounts frozen and assets under scrutiny, the question hanging over both borrowers is whether Moniepoint’s data-driven lending model can survive contact with the messy, unpredictable reality of Nigerian business.

Controversial Crypto Founder In Yet Another Ouster Echoing Past Scandals

By Henry Nzekwe  |  February 27, 2026

Ray Youssef, the controversial cryptocurrency entrepreneur who built two of Africa’s notable peer-to-peer trading platforms, has stepped down as CEO of NoOnes just over two years after founding it, the company confirmed this week, citing ongoing legal matters that remain undisclosed.

NoOnes, which Youssef launched in 2023 following the collapse of his previous venture, Paxful, announced on Thursday that its founder “does not participate in the management, operations, or decision-making of the platform.” The statement emphasised that “any legal matters involving Ray Youssef are personal and unrelated to NoOnes,” without elaborating on the nature of the proceedings.

Youssef had first announced his exit a week earlier on X, describing it as a difficult decision but offering no explanation. When contacted for comment, he had not responded to requests.

The departure marks the second time in three years that Youssef has left a company he founded under opaque circumstances. Paxful, once one of the world’s largest peer-to-peer bitcoin marketplaces boasting 1.5 million Nigerian users and USD 1.5 B in annual trade volume, shut down abruptly in 2023 amid regulatory scrutiny and a bitter legal battle with co-founder Artur Schaback.

At the time, Youssef blamed “key staff departures” and intensifying U.S. regulatory pressure on the peer-to-peer sector. But court filings later revealed a lawsuit between the co-founders, with allegations including mismanagement and governance failures. U.S. regulators, including FinCEN and the Department of Justice, subsequently fined Paxful for compliance lapses and handling transactions linked to suspicious activity.

The controversies surrounding Youssef extend beyond corporate governance. In 2016, he and a co-founder were arrested on charges of possessing firearms and cocaine, though the long-term disposition of that case remains unclear. Industry observers have also noted past allegations of substance use affecting leadership decisions, claims Youssef has never publicly addressed.

Since leaving Paxful, Youssef positioned NoOnes as a fresh start, a community-driven trading ecosystem targeting Africa, Latin America, and Southeast Asia, where currency instability and limited banking access fuel demand for crypto alternatives. The platform grew rapidly, reporting over 2 million users and recording more than USD 4 M in daily trading volume shortly before his departure.

But in recent months, Youssef’s X feed has taken a markedly different turn. His posts have shifted toward overtly political and religious themes, including warnings about U.S.-Iran tensions, anti-Israel rhetoric, and references to divine protection, leading to questions about whether his focus had drifted from the company’s operations.

NoOnes has not named a successor or detailed its strategic direction post-Youssef. In a brief statement, the company said it remains “focused on delivering innovative crypto trading products while maintaining a secure, reliable, and user-centric environment.”

For the millions of African users who relied on Youssef’s platforms to move money across borders, the exit carries an uncomfortable echo. Paxful’s collapse left many scrambling for alternatives. Whether NoOnes can sustain its trajectory without its founder, and what legal clouds may yet surface, remains uncertain.

Cash Is Dying In Nigeria’s Nightlife Where Moniepoint Processed Over USD 600 M

By Henry Nzekwe  |  February 25, 2026

On a recent Sunday night at Amuludun Kitchen in Ipaja, a Lagos suburb, the plastic tables filled early. Olorunrinu, who owns the spot, watched her staff move between packed benches, delivering plates of pepper soup and cold bottles of water.

She had spent years building this spot into one of the neighbourhood’s busiest nightlife venues, but what she noticed now had less to do with food and more with how people paid.

“It’s rare to see cash,” she said. “We prefer transfer, or you can make payments with your card. The cash kind of exposes the staff to theft and all that.”

Her experience is increasingly the norm across Nigeria’s sprawling community nightlife sector. A new data-driven study by Moniepoint Inc., drawn from transaction records of more than 27,000 clubs, bars, and lounges on its payment network, reveals a sharp reversal of the wider informal economy’s cash dependency. While about half of all payments in Nigeria’s informal sector are still made in cash, the nightlife economy has gone digital.

In 2025, Moniepoint processed over NGN 900 B (~USD 665 M) for clubs, bars, and lounges, revealing the scale of the economic life that begins after sunset.

According to its latest study, bank transfers now dominate payments during peak nighttime hours, outpacing card transactions by nearly two million across Moniepoint’s network. Cash is actively discouraged, driven largely by operators’ security concerns. After dark, when crowds gather and attention scatters, carrying currency becomes a liability.

***

The data also reveals a precise rhythm to spending. Transaction volumes climb sharply from 8 p.m., peak before midnight, and then decline steadily even as venues remain full. For operators, the economic night ends earlier than the social one. The most critical window for staffing, restocking, and cash flow management falls between midnight and 6 a.m., when purchasing has already slowed but operational demands continue.

At De Synergi Lounge in Akonwonjo, manager Richard sees this pattern play out weekly. On usual nights, the existing team handles the flow. But during December, when crowds swell, “we get like two or three extra people to serve.” Across Nigeria, conservative estimates suggest at least 54,000 people work in nightlife-related roles every night, with local bars expanding their workforce by 30 to 50 percent on peak nights.

The sector’s geography defies easy assumptions. Lagos leads with 4,856 nightlife establishments on the network, followed by the Federal Capital Territory, Rivers, Delta, and Edo. But Katsina records the highest payment value for nighttime food trucks, pulling in over NGN 130 M (~USD 96 K) in the past year, while Kwara leads in transaction count. Nigeria’s night economy, the study shows, is distributed rather than concentrated in elite urban enclaves.

Tosin Eniolorunda, co-founder and group CEO of Moniepoint, said the findings should reshape how the sector is viewed. “Nigeria’s local bars and nighttime operators are not peripheral to the economy; they are a critical part of its architecture,” he said. “We see a substantial and sustained economic sector that employs hundreds of thousands of Nigerians every night and deserves the same attention we give to agriculture, healthcare, and retail”.

For operators like Olorunrinu, the shift to digital payments has also brought unexpected clarity. Real-time settlements mean she can track revenue as it happens, and Moniepoint’s POS terminals, each assigned a dedicated bank account number, provide instant audio confirmation when payments land, as there are no screenshots to verify, no alerts to wait for.

“That small ping changes everything,” the report highlights. The night can continue.

PayPal Promised Nigerians A Fresh Start — Users Say It Feels Like The Past

By Henry Nzekwe  |  February 24, 2026

When Precious received a USD 380.00 payment from a client in mid-February, she thought the long wait was finally over. The data analyst had linked her PayPal account to Paga weeks earlier, after the Nigerian fintech pioneer announced a landmark partnership with the U.S. payments giant, finally allowing users in the country to receive money after two decades of restrictions.

Then PayPal restricted her account.

“After filling everything, when money came in, PayPal still restricted the account,” Precious, who goes by @Prithee_p on X, posted on Feb. 19. “Now, they said they would hold the money till March 9 before releasing it despite filling out all their paperwork.”

She shared screenshots of her PayPal dashboard showing the hold. Her warning to fellow freelancers was blunt. “Avoid PayPal and Paga at all costs. Not only will you encounter unexpected issues, you’re at the risk of never receiving your funds.”

The same week, another user, Abdulaziz, who posts as @Utdpunter, received USD 290.00 from a client. PayPal closed his account immediately. When he appealed, the decision was final. His account was permanently deactivated, and his funds were caught in the company’s compliance machinery.

Tayo Oviosu, Paga’s founder and group CEO, responded directly to Abdulaziz on X. “We’ve had the opportunity to review with PayPal what happened and the decision made. While we cannot share the exact reasons, we are satisfied that the decision is a valid risk-based decision due to the behaviour observed on the account.”

For many Nigerians watching this unfold, the pattern felt painfully familiar.

PayPal first restricted Nigerian users in 2004, citing fraud concerns. For 22 years, Nigerians could only send money, never receive it; a policy that shut countless freelancers, digital creatives, and small businesses out of the global economy.

Over that period, workarounds emerged. Some used VPNs to mask their location. Others relied on friends abroad to receive payments and send funds through informal channels. Many simply lost opportunities.

The company attempted re-entry before. A 2014 partnership with First Bank enabled only outbound payments. A 2021 integration with Flutterwave helped businesses, but left individual users untouched.

This time, the company partnered with Paga, a 16-year-old Nigerian fintech that processed NGN 17 T (USD 12 B) in transactions in 2025. The promise was that Nigerians could finally link their PayPal accounts to a local wallet, receive international payments, and withdraw in naira. Oviosu had first pitched the idea to PayPal in 2013. It took 13 years to materialise.

Within hours of the January 27 launch, users reported the same problems that have plagued PayPal’s Africa operations for two decades. One user described logging in to test with a one-dollar payment. His account was immediately restricted. Another claimed to have submitted verification documents and was banned for life. Yet another described losing thousands of dollars between 2019 and 2021 after PayPal held his funds.

Oviosu pushed back against claims that the problems are widespread. “There is no widespread issue,” he told WT. “The complaints we’ve received so far largely relate to verification hiccups or immediate restrictions following initial deposits. In many cases, this suggests that PayPal’s internal compliance checks and automated risk monitoring systems are flagging certain activities for review.”

He noted that tens of thousands of users have successfully linked accounts and transacted without issue. “The average user has already withdrawn twice in just a few weeks,” he said. “The results are exceeding the initial expectations set by both our companies.”

***

Paga has set up a dedicated email address for fully verified users experiencing issues. “We’re working with the PayPal team to support users who have unresolved issues actively,” Oviosu said.

The fintech vet also pointed out that the dual compliance process requiring both PayPal and Paga verification is designed to reduce risk flags while keeping the platform aligned with local regulations. PayPal’s global risk-scoring systems remain in operation, he added, as an industry-standard measure to protect users.

“Users experiencing blocks are usually prompted to submit documents and complete identity verification steps inside the PayPal app or dashboard. One of the issues we have seen are people taking the picture of an image of an ID versus the physical ID itself. That action is seen to be dubious and we are educating the public to not do so,” he told WT. In a separate post, he admonished users to desist from requesting money from strangers.

He added that Paga is investing in user education, and both companies have created dedicated resolution teams. For fully verified users with unresolved issues, the company is working with PayPal to escalate cases. Oviosu encouraged impacted customers to reach out via email for assistance.

But for some users, the damage is already done. “PayPal should be transparent with their procedures,” Precious, the data analyst from earlier, wrote. “Don’t make users think their account is okay, then limit or hold funds once received.”

The frustration is amplified by context. During PayPal’s long absence, Nigerian fintech companies built systems that work without mass account freezes. Paystack, which Stripe acquired for USD 200 M in 2020, processes billions in payments. Flutterwave, now valued at over USD 3 B, powers cross-border transactions across the continent. These companies filled the gap PayPal left behind.

Oviosu acknowledged the scepticism but defended the partnership. “Payment companies do their best to balance security and access, but this can sometimes result in unintended difficulties,” he said in a public note. “This partnership is about building a better path forward.”

For now, the path forward remains uneven. Some users are moving money smoothly. Others are watching funds sit frozen, waiting for a resolution that, based on two decades of history, may be slow to come.

Feature Image Credit:  NurPhoto via Getty Images