Tech Is Setting Africa At The Centerstage Of Global BPO Affairs

The 2021 Africa Global Business Services (GBS) Benchmarking and Market Report from the coops of Knowledge Executive, projects that the African GBS economy will grow to almost USD 20 B come 2023. 

The outlook, which surveyed 504 GBS service providers and delivery centers in 19 African nations, said the continent’s collective domestic and international efforts in the sector currently generate about USD 15.1 B in revenue, with South Africa, Egypt, and Tunisia as the overdogs.

More commonly known as business process outsourcing (BPO), global business services involve delegating IT-intensive enterprise processes to external providers—the lot of whom own, administrate and manage the “outsourced” services.

As the market is projected to go from USD 237 B in 2020 to USD 525 B by 2030, a host of technologically divined factors enable Africa's poise to become a cross-border powerhouse for the outsourcing sector. In 2016 and 2018, the continent snagged the “offshoring destinatio...