Egypt’s Tactful AI Raises USD 1 M To Scale Agentic AI Customer Experience Platform

Tactful AI, an Egyptian-born customer experience (CX) platform founded in 2016 by Mohamed Elmasry and Mohamed Hassan, has raised USD 1 M in Pre-Series A funding to scale its agentic AI-powered enterprise platform. The round was co-led by Foras AI and M Empire, with participation from prominent deep-tech angels, including founders of Instabug (Luciq), Si-Bits, and Infinilink.

The raise follows a pivotal reset for the company. Tactful was acquired in 2022 by Belgian communications firm Dstny, before its founders completed a full management buyback, returning the company to independent control. Since then, Tactful has doubled down on enterprise product–market fit, recording 100x growth in platform usage over the past year.

Tactful serves enterprise clients including ElAraby Group, valU, Bosta, Lucky App, and Raneen, helping organisations deploy agentic AI to resolve customer requests end-to-end within controlled environments. Proceeds will fund expansion in Egypt, regional EMEA validation, and deeper R&D, building on USD 5 M already invested in product development.